GlossaryUnstructured Data BasicsUnstructured data

Unstructured data

Unstructured data is information stored as files rather than as database records. Documents, images, video, audio, log files, design files, and instrument output all count. The name describes how the data is stored, not how orderly it is inside.

Key takeaways

  • Unstructured data is held as files rather than database rows, such as documents, images, video, and audio.
  • Most of an organization’s data is unstructured, and it grows faster than structured data.
  • It becomes manageable through its metadata, indexed into one catalog across every storage system.

Yes. A call recording is a file with no fixed fields inside it, so it is unstructured data, like video, images, and documents. What is structured about it is its metadata, such as the file name, length, format, date, and the system it came from. Contact centers often store millions of these files, and describing them through metadata is what makes them searchable, reportable, and subject to retention rules.

The term is used for two different things. Sometimes it means a NoSQL or document database that stores records without a fixed schema, such as JSON documents. Sometimes it means a system that keeps files, such as documents, images, and video, together with a searchable description of them. In the second sense, the description is usually a metadata catalog: the files stay on storage, and the catalog holds the structured record that makes them findable.

  1. Index it. Build one catalog of file metadata across every storage system.
  2. Describe it. Add owners and business attributes such as project, department, and sensitivity.
  3. Set rules. Decide where each group should sit, how long it is kept, and who may reach it.
  4. Apply the rules on a schedule, and keep a record of every action.

Diskover indexes the metadata of every file across your storage systems into one enriched catalog, so unstructured data can be searched, reported on, and acted on wherever it lives.

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Last updated: November 13, 2026.

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