Diskover Data Now Offers Better Faster Stronger Support via Zendesk 🚀
All you need to know!
We are thrilled to announce that Diskover has transitioned to using the Zendesk platform for all customer support needs. This upgrade will allow us to provide you with an enhanced and streamlined support experience.
🚨 IMPORTANT 🚨
Starting today, we will redirect all email support requests to open a ticket on Zendesk.
What Does This Mean for You?
Improved Support Experience:
Our team will be able to manage and resolve your issues more efficiently. Expect quicker response times, awesome ticket tracking, and a much better support experience in general.
Comprehensive Knowledge Base:
Zendesk offers a robust knowledge base where you can find answers to common questions, how-to guides, and troubleshooting tips. This resource is available 24/7 to assist you at any time.
Community Forum:
Join the Diskover Community forum on Zendesk to connect with other Diskover users, share experiences, and find solutions together. Our Slack Channel #Diskover will remain active for community discussions and quick interactions.
How to Access Support on Zendesk
Visit our Support Portal:
Simply go to support.diskoverdata.com to access our support portal. Here, you can submit new tickets, track existing ones, explore our knowledge base, and engage with the Community Forum. We understand the pain of creating a new account, but only your name and email are required to get you started.
Submit a Ticket:
You can submit a support request by clicking on the “Submit a Request” button on the support portal. Please provide us with as much detail as possible to help us expedite a solution to your issue.
Need Assistance?
We have this tailored help guide for you, but if you need further help transitioning to our new support system, please don’t hesitate to reach out at support@diskoverdata.com.
We are committed to providing you with the best possible support experience, and we believe that our partnership with Zendesk will achieve this goal. Thank you for your continued trust and support.
With Diskover, sustainably, affordably, and efficiently manage the life cycle of all your data.
